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Pioneer Drama Service
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Frequently Asked Questions

How will my order be shipped?
Orders providing street addresses in the U.S. (lower 48 states) will be shipped via UPS or FedEx ground service. Orders providing only a PO Box for delivery, or to Alaska, Hawaii, or Puerto Rico, will be shipped via USPS Priority Mail. Orders shipped outside the US will be sent either by air or surface mail. Please specify your choice in the comments section of your order.

How much will my shipping charges be?
The chart below shows the shipping rates for orders shipped within the U.S. and to Canada. For shipments to other countries, please specify your preferred shipping method in the comments box during checkout. We will charge you the exact cost for shipping your order. For shipping quotes, please contact or call 719-594-4422.

Order Total Standard (3-5 days) Express Delivery (3 days) Rush Delivery (2 days) Canadian Shipping Charges
Up to $12.00$5.00 N/A $18.00 $6.00
$12.01 to $25.00 $7.25 $16.00 $18.00 $21.00
$25.01 to $60.00 $9.25 $20.00 $22.00 $22.75
$60.01 to $100.00 $10.95 $22.00 $25.00 $27.00
$100.01 to $500.00 10% Add $7.00 to standard rates Call for shipping Call for shipping
$500.01 and over Call for shipping Call for shipping Call for shipping Call for shipping
A $2.00 residential surcharge will be added to all orders over $18.00 that are shipped to a residential address within the U.S. To avoid this surcharge have your order shipped to a business address.

When will my order arrive?
Orders shipped within the continental U.S. should arrive within 3-6 business days. Canadian and international shipments will vary from 2-5 weeks, depending on the shipping method requested. Any unavailable items on your order will be backordered, and the remainder of your order will be shipped immediately.

Do you offer overnight (next day) delivery?
Yes, next day delivery is available for credit card orders only. Please contact our customer service department at 719-594-4422 for this service. Orders must be called in by 12:00 noon Mountain Standard Time to ship the same day. Orders are shipped on business days only (not on weekends or holidays).

Will sales tax be charged on my order?
We charge the 3% Colorado sales tax only on orders delivered to customers in Colorado for whom we do not have a tax-exempt number on file. Canadian customers will be charged the 5% GST unless a GST-exempt document is provided. No other orders are subject to sales tax.

Can you bill me for my order?
We can bill schools and educational institutions who provide a valid, verifiable purchase order number and have a bona fide business/commercial address and phone number. All other orders must be prepaid by credit card. We accept Visa, MasterCard, and Discover.

Do you accept returns?
You may return any item purchased from this website except bargain books. Any returns must be sent within 15 days of receipt and must be in new, saleable condition. Insure all returns against loss or damage in transit. Customers are responsible for both inbound and outbound shipping charges.